Terms of Service

Replay Sales Corporation

Last Updated: January 12, 2026

Effective Date: January 12, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Replay Sales Corporation, a Delaware corporation ("Replay," "we," "us," or "our"), governing your access to and use of the Replay platform, including our website at replay.sale, mobile applications, and all related services (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

If you are using the Service on behalf of a company, organization, or other entity ("Organization"), you represent and warrant that you have the authority to bind that Organization to these Terms, and "you" and "your" will refer to both you individually and the Organization.

2. Eligibility

2.1 Age Requirement

The Service is intended solely for users who are 18 years of age or older. By using the Service, you represent and warrant that you are at least 18 years old. If you are under 18, you may not access or use the Service.

2.2 Authority

If you are using the Service on behalf of an Organization, you represent that you have the legal authority to bind that Organization to these Terms.

2.3 Account Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3. Description of Service

3.1 Platform Overview

Replay is an AI-powered sales training and coaching platform designed to help sales representatives, customer service representatives, and other customer-facing teams practice conversations with AI-simulated customers and improve their skills.

3.2 Core Features

The Service includes, but is not limited to:

  • AI Roleplay Activities: Real-time voice conversations with AI-simulated customers for sales practice
  • Script Memorization: Practice tools for memorizing sales scripts and key messaging
  • Recording Analyzer: Upload and analyze sales call recordings with AI-powered feedback
  • Coaching Analytics: Performance tracking, scorecards, and team analytics dashboards
  • Custom Scorecards: Evaluation rubrics for assessing sales performance
  • Customer Personas: Configurable AI customer profiles for varied practice scenarios
  • Team Management: Role-based organization and team performance tracking
  • Playlists and Courses: Structured training content collections

3.3 User Roles

The Service supports multiple user roles with varying access levels:

  • Admin: Full system access including billing and user management
  • Manager: Team management, coaching analytics, and content creation
  • User/Rep: Participation in training activities and access to personal results
  • Integration Users: System accounts for LMS/SCORM integrations

4. Account Registration and Security

4.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized access or use of your account
  • Accept responsibility for all activities that occur under your account

4.2 Account Types

Accounts may be created through:

  • Direct registration on our platform
  • Single Sign-On (SSO) through integrated identity providers
  • LMS/SCORM integrations
  • Invitation from an Organization administrator

4.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Replay will not be liable for any loss or damage arising from your failure to protect your account information.

5. Subscription and Payment Terms

5.1 Subscription Plans

Access to the Service requires a paid subscription, except for limited free trials or demo features as may be offered. Subscription details, including pricing and features, are available on our website or as communicated during the sales process.

5.2 Billing

  • Subscriptions are billed on a per-user basis as specified in your subscription agreement
  • Payment is processed through Stripe, our third-party payment processor
  • You authorize us to charge the payment method on file for all applicable fees
  • Subscription fees are billed in advance on a monthly or annual basis

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings or by contacting us at hello@replay.sale.

5.4 Refunds

Subscription fees are non-refundable except as required by applicable law or as expressly stated in a separate written agreement.

5.5 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes, and we will charge tax where required by law.

6. Acceptable Use Policy

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. The Service is intended for:

  • Sales training and skill development
  • Customer service training
  • Performance coaching and analytics
  • Interview preparation
  • Professional development activities

6.2 Prohibited Conduct

You agree NOT to:

General Prohibitions

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Harass, abuse, threaten, or intimidate other users
  • Upload, transmit, or distribute any content that is defamatory, obscene, pornographic, or otherwise objectionable
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service or any other systems or networks
  • Use any robot, spider, scraper, or other automated means to access the Service without our express written permission
  • Circumvent, disable, or otherwise interfere with security-related features of the Service

Reverse Engineering and Technical Prohibitions

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Modify, adapt, translate, or create derivative works based on the Service
  • Remove, alter, or obscure any proprietary notices on the Service
  • Use the Service to develop a competing product or service

Competitor Restrictions

  • Access or use the Service if you are a direct competitor of Replay, except with our prior written consent
  • Use the Service for competitive analysis, benchmarking, or to develop competing products or services
  • Share access credentials with competitors or use the Service on behalf of competitors

AI and Data Restrictions

  • Use any content, data, or outputs from the Service to train, develop, or improve any artificial intelligence or machine learning models that compete with Replay's offerings
  • Systematically extract or collect data from the Service for the purpose of training AI models
  • Use automated systems to extract training data, conversation patterns, or AI model behaviors from the Service

Content Prohibitions

  • Upload content that infringes any third party's intellectual property rights
  • Upload malicious code, viruses, or any other harmful software
  • Use the Service to distribute spam or unsolicited communications

6.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these provisions, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

7. User Content and Data

7.1 Your Content

"User Content" includes all content you upload, submit, or create through the Service, including:

  • Training scenarios and scripts
  • Customer personas and configurations
  • Audio and video recordings of roleplay sessions
  • Uploaded call recordings
  • Scorecard configurations
  • Feedback and comments
  • Profile information

7.2 Ownership of User Content

You retain all ownership rights in your User Content. Replay does not claim ownership of your User Content.

7.3 License Grant to Replay

By submitting User Content to the Service, you grant Replay a worldwide, non-exclusive, royalty-free, sublicensable license to:

  • Host, store, reproduce, modify, and display your User Content as necessary to provide and operate the Service
  • Use your User Content to improve, enhance, and develop the Service and our AI models
  • Create aggregated, anonymized, or de-identified data derived from your User Content ("Aggregated Data")

7.4 Aggregated Data

Replay owns all rights to Aggregated Data. Aggregated Data does not identify you or any individual user and may be used by Replay for any purpose, including:

  • Improving the Service and developing new features
  • Creating benchmarks, analytics, and industry insights
  • Research and development
  • Marketing and promotional purposes (without identifying you)

7.5 Content Representations

You represent and warrant that:

  • You own or have the necessary rights to submit your User Content
  • Your User Content does not violate any third party's rights, including intellectual property rights and privacy rights
  • Your User Content complies with these Terms and all applicable laws
  • You have obtained all necessary consents from individuals whose voices, images, or personal information appear in your User Content

7.6 Recording Consent

You acknowledge that the Service records audio and video during roleplay sessions and may analyze uploaded recordings. You are responsible for:

  • Obtaining any required consent from individuals before uploading recordings of real conversations
  • Complying with all applicable laws regarding call recording and consent
  • Informing participants that conversations may be recorded and analyzed

8. Intellectual Property

8.1 Replay's Intellectual Property

The Service, including all software, algorithms, AI models, user interfaces, designs, graphics, logos, and other materials (excluding User Content) are owned by Replay or our licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

8.2 Limited License

Subject to your compliance with these Terms, Replay grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

8.3 Restrictions

Except as expressly permitted in these Terms, you may not:

  • Copy, modify, or distribute any part of the Service
  • Use Replay's trademarks, logos, or brand elements without prior written consent
  • Remove or alter any copyright, trademark, or other proprietary notices

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Replay a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

9. Third-Party Services and Integrations

9.1 Third-Party Services

The Service integrates with and relies on various third-party services, including but not limited to:

  • Payment Processing: Stripe for subscription billing and payments
  • Cloud Infrastructure: Google Cloud Platform for data storage and processing
  • Communication: LiveKit for real-time audio/video; Resend for email delivery
  • AI and Machine Learning: OpenAI, Google Vertex AI, and other providers for AI capabilities
  • Speech Processing: Deepgram for transcription; Hume AI for emotion analysis
  • Analytics: PostHog for product analytics; Sentry for error monitoring
  • Integrations: Zoom, Dialpad, Fireflies via Nango for call recording integrations
  • Customer Support: Intercom for in-app support

9.2 Third-Party Terms

Your use of third-party services is subject to those services' terms and privacy policies. Replay is not responsible for the availability, accuracy, or content of third-party services.

9.3 Integration Accounts

If you connect third-party accounts (such as Zoom, Dialpad, or other services), you authorize Replay to access data from those services as necessary to provide the features you enable. You are responsible for maintaining your third-party accounts and complying with their terms.

10. Privacy and Data Protection

10.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

10.2 Data Collection

The Service collects various types of data, including:

  • Account information (name, email, phone number)
  • Usage data and analytics
  • Audio and video recordings from training sessions
  • Performance metrics and scores
  • Emotional and sentiment analysis from voice and facial expressions
  • Device and browser information

10.3 AI Processing

You acknowledge and consent to the use of artificial intelligence to:

  • Power conversational AI agents during roleplay sessions
  • Transcribe and analyze audio recordings
  • Evaluate performance against scorecards
  • Generate coaching insights and feedback
  • Analyze emotional patterns and sentiment

10.4 Data Security

We implement reasonable security measures to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10.5 Data Retention

  • User Content and account data are retained for as long as your account is active
  • Upon account termination, data is retained indefinitely unless you request deletion
  • You may request deletion of your data at any time by contacting hello@replay.sale
  • Upon receiving a valid deletion request, we will delete your personal data within 30 days, except as required by law

10.6 International Data Transfers

If you access the Service from outside the United States, your data may be transferred to and processed in the United States. By using the Service, you consent to such transfers.

10.7 CCPA Rights (California Residents)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect
  • Request deletion of your personal information
  • Opt-out of the sale of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your rights

To exercise these rights, contact us at hello@replay.sale.

11. Service Availability and Support

11.1 Availability Target

Replay targets 99.9% uptime availability for the Service. This is a target, not a guarantee, and does not create any liability or service credits.

11.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily affects Service availability. We will provide reasonable advance notice when possible.

11.3 Unscheduled Downtime

The Service may experience unscheduled downtime due to technical issues, security incidents, or circumstances beyond our control. We will use reasonable efforts to restore service promptly.

11.4 Support

Support is available via:

Support response times may vary based on your subscription tier.

11.5 No SLA

Unless you have entered into a separate Enterprise Service Level Agreement, these availability targets do not constitute a service level agreement and do not entitle you to any credits or remedies.

12. Disclaimers

12.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, REPLAY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.2 No Guarantee of Results

REPLAY DOES NOT WARRANT THAT:

  • The Service will meet your specific requirements or expectations
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the Service will be accurate or reliable
  • Any errors in the Service will be corrected
  • Use of the Service will improve sales performance or business outcomes

12.3 AI Limitations

THE AI FEATURES OF THE SERVICE ARE PROVIDED FOR TRAINING AND EDUCATIONAL PURPOSES. AI-GENERATED CONTENT, SCORES, FEEDBACK, AND ANALYSIS MAY NOT BE ACCURATE AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR BUSINESS DECISIONS OR PERSONNEL ACTIONS.

12.4 Third-Party Content

REPLAY IS NOT RESPONSIBLE FOR ANY THIRD-PARTY CONTENT, SERVICES, OR INTEGRATIONS ACCESSED THROUGH THE SERVICE.

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REPLAY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES
  • COST OF SUBSTITUTE SERVICES
  • DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF REPLAY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPLAY'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO REPLAY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13.3 Basis of the Bargain

THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US. REPLAY WOULD NOT PROVIDE THE SERVICE WITHOUT THESE LIMITATIONS.

13.4 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

14. Indemnification

14.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Replay, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your User Content
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Your violation of any applicable laws or regulations
  • Any claim that your uploaded recordings were made without proper consent

14.2 Procedure

We will notify you of any claim subject to indemnification and allow you to assume the defense, provided you may not settle any claim without our prior written consent if the settlement would impose any obligation on us or admit liability on our part.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at hello@replay.sale and attempt to resolve any dispute informally for at least 30 days.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

15.3 Arbitration Procedures

  • The arbitration shall be conducted in English
  • The arbitration shall take place in Wilmington, Delaware, or another mutually agreed location
  • The arbitrator's decision shall be final and binding
  • Judgment on the arbitration award may be entered in any court of competent jurisdiction

15.4 Class Action Waiver

YOU AND REPLAY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

15.5 Exceptions

Notwithstanding the above:

  • Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights
  • Claims within the jurisdiction of small claims court may be brought in such court

15.6 Opt-Out

You may opt out of this arbitration agreement by sending written notice to hello@replay.sale within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration provision.

16. Governing Law and Jurisdiction

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

16.2 Jurisdiction

Subject to the arbitration provisions above, any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

17. Term and Termination

17.1 Term

These Terms are effective upon your first access to or use of the Service and continue until terminated.

17.2 Termination by You

You may terminate your account at any time by:

  • Using the account cancellation feature in your account settings
  • Contacting us at hello@replay.sale

17.3 Termination by Replay

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including:

  • Breach of these Terms
  • Non-payment of fees
  • Request by law enforcement or government agencies
  • Extended periods of inactivity
  • Unexpected technical or security issues
  • Discontinuation of the Service

17.4 Effect of Termination

Upon termination:

  • Your right to access and use the Service immediately ceases
  • We may delete your account and User Content (subject to our data retention practices and any deletion requests)
  • Provisions that by their nature should survive termination shall survive, including ownership, disclaimers, indemnification, and limitations of liability

17.5 Data After Termination

Following termination, your data will be retained in accordance with our data retention practices unless you request deletion. To request deletion of your data, contact hello@replay.sale.

18. Modifications to Terms

18.1 Changes

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on our website
  • Sending an email to the address associated with your account
  • Displaying a notice within the Service

18.2 Acceptance of Changes

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and terminate your account.

18.3 Notice Period

Material changes will become effective 30 days after notice, unless the changes are required by law or relate to new features or services, in which case they may be effective immediately.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Replay regarding the Service.

19.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

19.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

19.6 Force Majeure

Replay shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or interruptions in telecommunications or internet services.

19.7 Notices

Notices to you may be sent to the email address associated with your account. Notices to Replay should be sent to:

Replay Sales Corporation Email: hello@replay.sale

19.8 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

19.9 Language

These Terms are written in English. Any translations are provided for convenience only, and the English version shall control in case of any conflict.

20. Contact Information

If you have any questions about these Terms, please contact us:

Replay Sales Corporation

815 W 1250 S Orem, UT 84058 United States

Email: hello@replay.sale

Website: https://replay.sale

By using the Replay Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.